Playzini Privacy Policy

At Playzini Casino, we respect your privacy and are committed to protecting your personal data in accordance with applicable data protection laws. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit playzini.com, register an account, use the Playzini app, or otherwise interact with our services. By using our platform, you agree to the practices described below.

Who We Are

Our services are operated by 3-102-951277 SRL, a company registered in Costa Rica, San Jose Province, Escazu Canton, San Rafael, Plaza Florencia, Local 10. We hold an Online Gaming License issued by the Gaming Board of Anjouan. Payment processing may be handled by our payment agent, Salushions Limited, registered in Cyprus. Throughout this policy, "we", "our" and "us" refer to Playzini Casino and its affiliated entities.

Information We Collect

When you create a Playzini login and use our services, we collect various categories of personal information necessary to provide, secure and improve our platform.

• We collect registration details such as your name, date of birth, email address, phone number and country of residence
• We collect financial information including payment method details, transaction history and, where required for verification, copies of the cards used for deposits
• We collect identity verification documents such as your passport, national ID card, driving licence, and proof of address like a utility bill
• We may request a selfie with your identification document, bank or card statements, and source-of-funds or source-of-wealth evidence
• We record your gaming activity, including bets placed, bonuses claimed, deposits, withdrawals and wagering history
• We collect technical data such as your IP address, device type, browser information and geolocation data used to enforce our restricted country policy
• We log communications with our support team via live chat, email or the Help Center

Documents and Verification

We carry out identity verification at the first withdrawal request, and we may repeat this verification at any time. Submitted documents must be in the Latin or Cyrillic alphabet; otherwise, we may require video verification or a phone call to your registered number. We ask that requested documents be provided within 15 days, and no withdrawal will be processed until your account is fully verified.

How We Use Your Information

We use the personal data we collect for the following purposes:

• We use your data to create and manage your Playzini casino account and process your Playzini casino login
• We use financial information to process deposits, withdrawals and to comply with anti-fraud and anti-money laundering obligations
• We use your data to verify your identity, age and country of residence, ensuring compliance with our restricted countries policy
• We use contact information to send you service updates, security notices and, where you have opted in, promotional offers such as a Playzini casino bonus or Playzini casino no deposit bonus notifications
• We analyze gaming activity to detect bonus abuse, prevent fraud and maintain fair play across our platform
• We use technical and location data to enforce VPN restrictions, since using encrypted connections to falsify your geolocation is a breach of our Terms and Conditions

Legal Basis and Retention

We process your personal data based on the necessity of performing our contract with you, complying with legal and regulatory obligations under the laws of Anjouan, and pursuing our legitimate interests in preventing fraud and ensuring platform security. We retain your data for as long as your account remains active and for a reasonable period afterward to meet legal, tax and regulatory retention requirements. If your account remains inactive for 12 consecutive months, an inactive account fee of 10 EUR per month may apply, and we may retain relevant records accordingly.

Sharing Your Information

We do not sell your personal data. However, we may share your information with:

• Payment providers and banks to process deposits and withdrawals, including our payment agent Salushions Limited
• Identity verification and fraud prevention providers to confirm your documents and screen transactions
• Regulatory authorities, including the Gaming Board of Anjouan, where legally required
• Software and game providers, such as our in-house Playzini Originals studio and third-party suppliers, strictly to the extent necessary to operate games and track winnings
• Professional advisors, auditors and law enforcement where required by applicable law

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, secure your Playzini casino login session, and analyze how you use our platform, including through the Playzini app. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

International Data Transfers

Because we serve players across multiple jurisdictions and currencies, including EUR, USD, GBP and various local currencies, your data may be transferred to and processed in countries outside your country of residence. We take appropriate steps to ensure such transfers comply with applicable data protection standards.

Data Security

We implement technical and organizational measures designed to protect your personal data against unauthorized access, alteration, disclosure or destruction. While we strive to protect your information, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, and we are committed to respecting these where applicable:

• You have the right to request access to the personal data we hold about you
• You may request correction of inaccurate or incomplete information
• You may request deletion of your data, subject to our legal and regulatory retention obligations
• You may object to or restrict certain processing activities
• You may withdraw consent for marketing communications at any time

To exercise these rights, you can contact us at support@playzini.com, and our support team, available 24/7, will assist you.

Restricted Jurisdictions

We do not knowingly collect data from, or provide services to, individuals in restricted countries, including the United States, United Kingdom, Spain, and other jurisdictions listed in our Terms and Conditions. If we discover that an account has been created from a restricted location, we reserve the right to suspend the account and take appropriate action.

Children's Privacy

Our services are intended solely for adults who meet the applicable legal age requirement. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of our platform after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please reach out to our support team through live chat, our Help Center, or by email at support@playzini.com. We are available around the clock to address your privacy concerns.